Terms of Service

The terms and conditions governing your use of the eSITE platform.

eSITE Australia Pty Ltd (ABN pending) — Last updated: 22 February 2026
These Terms of Service (“Terms”) govern your access to and use of the eSITE platform.

1. Acceptance of Terms

By accessing or using the eSITE platform (“Service”), you agree to be bound by these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that entity to these Terms. If you do not agree, you must not access or use the Service.

2. Definitions

  • “Account” means the user account you create to access the Service.
  • “Content” means any data, documents, files, communications, or materials you upload, submit, or store through the Service.
  • “Platform” or “Service” means the eSITE web application and all related services.
  • “Subscription” means a paid plan that provides access to premium features.
  • “We”, “us”, or “our” refers to eSITE Australia Pty Ltd.
  • “You” or “your” refers to the person or entity using the Service.

3. Account Registration

To use the Service, you must register an Account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the security of your password and accept responsibility for all activity under your Account.
  • Notify us immediately of any unauthorised use of your Account.
  • Not share your login credentials with any other person.

We reserve the right to suspend or terminate Accounts that violate these Terms.

4. Use of the Service

4.1 Permitted Use

You may use the Service for lawful construction project management purposes in accordance with your Subscription plan. This includes managing projects, documents, communications, finances, and scheduling for your building or construction business.

4.2 Prohibited Use

You must not:

  • Use the Service for any unlawful purpose or in violation of any applicable law.
  • Attempt to gain unauthorised access to any part of the Service, other Accounts, or related systems.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Reverse engineer, decompile, or disassemble any portion of the Service.
  • Use the Service to transmit malware, viruses, or harmful code.
  • Resell, sublicence, or redistribute the Service without our written consent.
  • Use automated tools to scrape or extract data from the Service.

5. Subscriptions and Payment

5.1 Plans and Pricing

The Service offers various Subscription plans with different features and pricing. Current pricing is available on our Pricing page. All prices are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.

5.2 Billing

Subscription fees are billed in advance on a monthly or annual basis depending on your chosen plan. You authorise us to charge your nominated payment method for all applicable fees.

5.3 Cancellation

You may cancel your Subscription at any time through your Account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods unless required by Australian Consumer Law.

5.4 Price Changes

We may change Subscription pricing with at least 30 days’ written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

6. Your Content

6.1 Ownership

You retain ownership of all Content you upload to the Service. We do not claim any ownership rights over your Content.

6.2 Licence

By uploading Content, you grant us a limited, non-exclusive licence to store, process, and display your Content solely for the purpose of providing the Service to you.

6.3 Responsibility

You are solely responsible for your Content, including its legality, accuracy, and appropriateness. You must ensure you have all necessary rights and permissions to upload Content to the Service.

7. Intellectual Property

The Service, including its design, code, features, and branding, is owned by eSITE Australia Pty Ltd and protected by Australian and international intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or branding without prior written consent.

8. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you consent to the practices described in the Privacy Policy.

9. Third-Party Services

The Service may integrate with third-party services (such as email providers or payment processors). Your use of third-party services is subject to their own terms and conditions. We are not responsible for the availability, accuracy, or practices of any third-party service.

10. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free.
  • Any defects will be corrected.
  • The Service will meet your specific requirements.

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law that cannot be excluded or limited.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from or related to the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

12. Indemnification

You agree to indemnify and hold harmless eSITE Australia Pty Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your Content, or your violation of these Terms.

13. Termination

We may suspend or terminate your access to the Service at any time if you breach these Terms or if we reasonably believe your use poses a risk to the Service or other users. Upon termination, you may request a copy of your Content within 30 days, after which we may delete it.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

16. General

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and eSITE Australia Pty Ltd regarding the Service.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
  • Assignment: You may not assign your rights under these Terms without our prior written consent.

17. Contact

If you have questions about these Terms, please contact us: