Privacy Policy

How we collect, use, and protect your personal information.

eSITE Australia Pty Ltd (ABN pending) — Last updated: 22 February 2026
This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Introduction

eSITE Australia Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the eSITE platform (“Service”).

By using the Service, you consent to the collection and use of your personal information as described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, ABN, and password when you register.
  • Profile Information: Business address, licence numbers, insurance details, and company logo.
  • Project Data: Project details, documents, photos, communications, financial records, and scheduling information you enter into the Service.
  • Communications: Messages, emails, surveys, and other communications sent through the Service.
  • Payment Information: Billing details processed through our third-party payment provider. We do not store full credit card numbers on our servers.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, and actions taken within the Service.
  • Device Information: Browser type, operating system, device type, and screen resolution.
  • Log Data: IP address, access times, referring URLs, and error logs.
  • Cookies: Session cookies for authentication and preferences. See Section 8 for details.

2.3 Information from Third Parties

  • Email Integration: If you connect your email account, we sync email metadata and content as configured in your settings.
  • Client Data: Information provided by builders about their clients for project management purposes.

3. How We Use Your Information

We use your personal information to:

  • Provide, maintain, and improve the Service.
  • Process your registration and manage your Account.
  • Process payments and manage Subscriptions.
  • Send you service-related notifications and updates.
  • Respond to your enquiries and provide customer support.
  • Monitor and analyse usage patterns to improve the Service.
  • Detect, prevent, and address technical issues and security threats.
  • Comply with legal obligations and enforce our Terms of Service.

We will not use your personal information for direct marketing without your consent.

4. How We Share Your Information

4.1 Within the Platform

The Service is designed to facilitate collaboration between builders and clients. Information you enter may be visible to:

  • Project Participants: Users assigned to the same project can see project-related data as permitted by their role.
  • Your Company: Administrators within your company can access company-wide data.
  • Clients: Clients can view information shared with them through the client portal.

4.2 Third-Party Service Providers

We may share information with trusted third parties who assist us in operating the Service, including:

  • Cloud hosting providers (Australian-based servers).
  • Payment processors.
  • Email delivery services.
  • Analytics providers.

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of eSITE, our users, or the public.

5. Data Storage and Security

5.1 Storage Location

Your data is stored on servers located in Australia. We do not transfer personal information overseas unless required for specific third-party integrations, and only with appropriate safeguards in place.

5.2 Security Measures

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Encrypted storage of email credentials and sensitive data.
  • Access controls and role-based permissions.
  • Regular security monitoring and vulnerability assessments.
  • Secure password hashing.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your Account is active or as needed to provide the Service. After Account termination:

  • You may request a copy of your data within 30 days.
  • We will delete or de-identify your data within 90 days, unless we are required by law to retain it.
  • Aggregated, anonymised data may be retained for analytics purposes.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Complaint: Lodge a complaint if you believe your privacy has been breached.

To exercise these rights, please contact us using the details in Section 12. We will respond to your request within 30 days.

8. Cookies

We use cookies and similar technologies to:

  • Maintain your authenticated session.
  • Remember your preferences and settings.
  • Understand how you use the Service.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service, particularly authentication.

9. Children’s Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The “Last updated” date at the top of this policy indicates when it was last revised.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12. Contact Us

For privacy-related enquiries or requests, please contact our Privacy Officer: