Help Centre

eSITE is Australia’s all-in-one construction management platform. It helps builders, supervisors, and tradies manage every aspect of their projects — from estimating and scheduling to documents, communications, finances, and client portals — all in one place.

Click the Get Started button on our homepage. You’ll need to provide your name, email address, and company details. Once registered, you can set up your company profile and start creating projects straight away.

Yes! All new accounts start with a free trial period so you can explore the platform and its features. No credit card is required to get started. Visit our Pricing page for details on plans and trial periods.

On the login page, click Forgot Password. Enter the email address associated with your account, and we’ll send you a password reset link. The link expires after 24 hours for security reasons.

Navigate to System > User Management in the admin panel. Click Create User, fill in their details, and assign a role (supervisor, staff, etc.). They’ll receive an email invitation to set up their account.

eSITE supports several roles: Admin (full access), Supervisor (site management), Staff (limited admin access based on assigned permissions), and Client (client portal access only). Roles can be customised with granular permissions through Role Management.

From the admin dashboard, go to Projects and click New Project. Enter the project name, address, client details, contract price, and estimated dates. A default folder structure will be created automatically for organising your project documents.

Absolutely. eSITE is designed to handle multiple concurrent projects. Use the project selector in the sidebar to switch between projects, or view all projects on the dashboard for an overview. The scheduling calendar can display tasks across all your projects simultaneously.

The Gantt chart provides a visual timeline of your project tasks. You can create tasks, set dependencies, assign trades, and track progress. Drag tasks to reschedule them, and the chart will automatically adjust dependent tasks. Export the timeline to PDF for client presentations.

eSITE supports all common file types including PDF, Word documents, Excel spreadsheets, images (JPEG, PNG), and CAD files. There are configurable size limits per file. Bulk upload is supported via drag-and-drop.

Yes. Documents that require signatures can be flagged during upload. Clients will see these in their portal and can sign electronically. Signed documents are timestamped and stored securely. This is particularly useful for variations, contracts, and approval forms.

You can connect your existing email account (Gmail, Outlook, or any IMAP provider) through Communications > Email Settings. eSITE will sync your emails and allow you to send, receive, and manage emails directly within the platform. Emails related to clients are automatically tagged for easy reference.

Yes. Create surveys with custom questions and send them to clients through the platform. Clients receive a notification and can complete the survey through their portal. Responses are stored against the project for easy reference.

Go to System > Package Management in the admin panel to view available plans. Select the plan you’d like and follow the upgrade process. Upgrades take effect immediately, and you’ll be charged a prorated amount for the remainder of your billing period.

Yes, you can cancel at any time through your account settings. Your access will continue until the end of your current billing period. After cancellation, you can export your data within 30 days. See our Terms of Service for full details.

We accept Visa, Mastercard, and American Express. All payments are processed securely through our Australian-based payment provider. Annual plans may also be paid via bank transfer — contact accounts@esite.au for details.

eSITE works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience. The platform is also optimised for mobile browsers on iOS and Android devices.

Yes. All data is backed up daily to secure Australian-based servers. We maintain multiple backup copies and test restoration procedures regularly. In the event of any data loss, we can restore from the most recent backup.

All data is stored on servers located in Australia. We do not transfer data overseas. Our infrastructure is designed for reliability and security, with encryption at rest and in transit. See our Privacy Policy for more details.